Bolton's Money Skills Service - Managing money the sensible way.
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Volunteering FAQ


Please see Volunteer with us for more information.

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How much time do I need to volunteer for?

The amount of time needed is different for each role, and also depends on how much time you have to give. Most roles require a minimum of 4 hours on a specific day per week.

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Can I be paid to cover my expenses?

All reasonable expenses that arise from volunteering‚ such as travel and lunch are reimbursed. We would require a receipt in order to process the expense.

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Can I claim benefits while volunteering?

Yes. Volunteering does not affect your benefits‚ although you may have to let the Job Centre staff know.

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I'm working full-time, can I still volunteer?

There are options for out of hours working on an ad hoc basis, however, our main training/sessions are carried out during normal working hours.

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Do I need any skills or qualifications?

Some roles require certain skills but this will be stated clearly in the role description. Other volunteer roles don't require specialised skills or qualifications. In all cases you will be given any training you need.

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Can I get a qualification?

There is currently no formal qualification available however as a volunteer you will be expected to attend various training courses to develop your personal knowledge and skills. The training includes our AQA accredited workshops and you will receive a certificate for each workshop you attend - a total of 8 in all.

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Will I be interviewed?

Most volunteering opportunities will just entail an informal chat so you can find out more about us and the volunteering role(s) you are interested in.

You will have the opportunity to ask any questions and you may also have the chance to look at where you will be volunteering and meet some of the other staff and volunteers.

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Will I need to provide a reference?

Yes. We normally ask for at least one reference. Ideally this would be from someone who knows you in an official capacity; however we can accept references from other sources. We can discuss this at your informal chat.

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What support will I get?

We will discuss and identify specific training you need to perform your role‚ you will have your expenses reimbursed and you will be supported by a member of staff who will answer any questions or help with any problems.

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Can I leave if I don't like it?

As a volunteer you will attend one to one meetings with a member of staff where you can discuss any aspects of the role you are not happy with. Your supervisor could then see if there is anything they can do to improve your experience, such as changing your role to something you find more interesting. Ultimately, of course, you can leave.

Please see Volunteer with us for more information.

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